Privacy Policy

Latest update: 7th July 2024

1. Introduction

Welcome to Glitchnet.io. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller and Data Processor

Glitchnet.io, located in Ghent, Belgium, acts as both a data controller and a data processor under the General Data Protection Regulation (GDPR). When you use our services, we may process personal data on your behalf as a data processor. We also collect and process personal data for our purposes as a data controller.

3. Data Collection and Use

We collect the following types of data:

  • Contact Information: Your name, email address, phone number, and other contact details provided when you sign up for our services or contact us for support.
  • Profile Information: Any information you provide in your user profile, such as your interests and preferences.
  • Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Information: Your IP address, browser type, device information, and other technical data collected when you interact with our website. We use this data for technical purposes and to enhance your experience on our site.

4. Advertising and Cookies

We use cookies and similar technologies to collect technical information, such as your IP address and device type, to improve the functionality of our website and enhance your browsing experience.

  • Ad Personalization: To support our site, we utilize non-intrusive ads. You have the option to opt-in or opt-out of personalized ads during your first visit. This preference can be changed at any time in your account settings. Most ads are anonymized and designed to be privacy-focused.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you.
  • Legitimate Interests: To manage and improve our business and services.
  • Consent: When you have given your explicit consent for specific purposes.
  • Legal Obligations: To comply with applicable laws and regulations.

6. Data Sharing and Disclosure

We may share your data with third parties in the following circumstances:

  • Service Providers: We use third-party service providers to help us operate our business and provide our services.
  • Legal Requirements: If required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. International Data Transfers

Your data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission. These transfers are only done for our approved third-party integrations, including:

  • Stripe (our payment provider)
  • Fastly (our content delivery network provider)
  • ZeroSSL (our SSL provider)

These service providers are chosen for their privacy and security expertise in the industry and to provide worldwide access to the website. Personal data is kept within the EEA as much as possible. If data is transferred outside the EEA, our service providers will only retain it for as long as necessary (e.g., for payment processing with Stripe).

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

10. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of your personal data.
  • Correction: You can ask us to correct inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data.
  • Objection: You can object to the processing of your data in certain circumstances.
  • Restriction: You can request the restriction of processing in certain circumstances.
  • Portability: You can request the transfer of your data to another service provider.

11. Cookies

We use cookies to enhance your experience on our website. You can control your cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@glitchnet.io.